LANGUAGE TICKET LLC

REFUND POLICY

Version 3.0 • Effective 5 September 2026 • Arab Republic of Egypt

English: This document is written for the LanguageTicket service and is intended to be read together with the applicable checkout/order information.

1. PURPOSE, INTERNATIONAL CUSTOMERS AND STATUTORY RIGHTS

This Refund Policy explains LanguageTicket’s commercial refund and cancellation process for customers in Egypt and internationally. It does not limit any mandatory consumer right in Egypt or in another jurisdiction that legally applies to the transaction. Where a statutory right conflicts with a commercial condition in this Policy, the statutory right prevails.

This includes, where applicable, mandatory cooling-off, withdrawal, digital-service, defective-service, unfair-terms or refund protections in the customer’s country or region.

2. HOW TO REQUEST A REFUND

Send the request to [email protected] and include the order or booking reference, purchaser name and the service concerned. We may request reasonable information needed to identify the transaction and assess the request. Do not send full card numbers or passwords.

3. DISTANCE-CONTRACT WITHDRAWAL FOR SERVICES

For a distance contract covered by Egyptian Consumer Protection Law No. 181 of 2018, the consumer has the statutory withdrawal right provided by Article 40, including the statutory fourteen-day period applicable to services as interpreted and applied under the law. For services, the statutory refund timing is linked to the date of contracting, subject to the statutory rules and procedures.

4. WHEN THE STATUTORY WITHDRAWAL RIGHT IS LOST

Under Article 41 of Law No. 181 of 2018, the withdrawal right does not apply where the consumer has fully benefited from the service before the withdrawal period expires. Other statutory exceptions may apply according to the nature of the service and the applicable Executive Regulations. This Policy does not create additional exceptions.

5. LESSONS ALREADY DELIVERED

A lesson that has been fully delivered and used is treated as a consumed service. Where a statutory right to withdraw remains available, the statutory rule prevails. Outside a statutory right, the refund treatment of delivered lessons follows the purchase-specific terms or, if none are stated, the commercial assessment described below.

6. UNUSED OR PARTIALLY USED PREPAID SERVICES

For voluntary refunds outside mandatory statutory rights, LanguageTicket may refund the unused portion of a prepaid service where the request is made before the relevant service is delivered, or may offer an appropriate alternative where a refund is not legally required. Any deduction must be lawful, reasonable and disclosed where required. We do not charge a cancellation fee where doing so would conflict with a mandatory consumer right.

7. CANCELLATIONS AND RESCHEDULING

Cancellation or rescheduling of a lesson before its scheduled start is handled under the booking terms shown at purchase. If a teacher or LanguageTicket cancels a confirmed lesson, we will normally offer rescheduling, replacement or a refund for the affected unused service, subject to the purchase terms and applicable law.

8. SERVICE DEFECTS OR MATERIAL SHORTFALL

If a service is defective, materially incomplete or not supplied in accordance with the contract, contact support promptly. Depending on the circumstances and applicable law, the remedy may include correcting or re-performing the service, replacing the affected service, refunding the relevant consideration, or another remedy required by law.

9. PAYMENT REVERSALS AND THIRD-PARTY FEES

Refunds are normally returned through the original payment method where reasonably possible and subject to payment-provider rules. We are not responsible for fees imposed independently by a bank, card issuer or third-party payment provider unless applicable law provides otherwise.

10. UNAUTHORIZED OR INCORRECT CHARGES

If you believe a transaction is unauthorized, duplicated or incorrect, contact us promptly so we can investigate. We may ask the payment provider to review the transaction. Nothing here prevents a consumer from exercising a lawful right to dispute a transaction.

11. INSTALLMENT PAYMENTS

Where an installment or financing provider is used, the financing provider’s terms may govern cancellation, settlement and financing charges. LanguageTicket will not represent that a third-party financing agreement has been cancelled unless it has actually been cancelled or confirmed by the provider.

12. PROCESSING TIME

We aim to review refund requests promptly. Where a refund is legally due, we will process it within the period required by applicable law. The time for funds to appear in an account may depend on the payment provider or bank.

13. NO WAIVER OF CONSUMER RIGHTS

No part of this Policy excludes rights or remedies that consumer-protection or other mandatory law makes non-waivable, including applicable rights concerning distance contracts, defective or deficient services, invoices, complaints, compensation, cooling-off periods, digital services or privacy-related consumer protections. International customers retain any mandatory rights that apply in their jurisdiction.

14. CONTACT

Refund support: [email protected]. Legal: [email protected]. WhatsApp: +20 155 866 5466.

LANGUAGE TICKET LLC

Version 3.0 • Effective 5 September 2026 • Arab Republic of Egypt

SUPPLEMENTARY LEGAL CLARIFICATIONS

15. RECORD OF CUSTOMER REQUEST AND BILINGUAL INTERPRETATION

LanguageTicket may retain a reasonable record of a refund, cancellation, rescheduling, complaint, consent to service commencement, and the outcome of the request for accounting, fraud-prevention, dispute, and legal-compliance purposes, subject to the Privacy Policy and applicable data-protection law.

This Policy is published in English and Arabic. Both versions are intended to have the same meaning, and neither version reduces a mandatory consumer right.